Terms and Conditions

You are shopping at:

Kit Couture ApS
Frederiksberg Alle 42B
DK-1820 Frederiksberg C

Phone: +45 3164 0200
E-mail: hey@kitcouture.dk

Year of establishment: 2013
CVR: 35403787

Bank: Nykredit Bank (reg. nr. 5490 account 0920426)
IBAN-number: DK0654900000920426
BIC-kode/SWIFT-address: NYKBDKKK

All prices are in Euro.

 

1. LIABILITY

Commerce with Kit Couture Plc can only happen, when you have agreed to the terms and conditions, which applies to commerce with Kit Couture Plc.


2. ORDER CONFIRMATION AND PAYMENT

When we have received your order and payment, you will immediately received an email containing your order number and the total order amount. We recommend that you save the message, which is your order confirmation.

Payment is possible with VISA, VISA/Electron and Mastercard. There are no additional fees.

The amount will not be charged to your account until we ship the products. The amount charged will never exceed that which you have authorized at the purchase time.


3. DELIVERY

Expected time for shipping is normally between 3 to 5 business days. You will receive an email from us, when the products have been sent.

Delivery within Denmark is done through GLS. The delivery costs for packages within Denmark are 7 Euro. If you purchase for more than 100 Euro (incl. sales tax) then the delivery is free (only in Denmark).

Delivery costs to any other countries beside Denmark is 7 Euro.

Kit Couture is in no way liable for any additional inconvenience, on the part of the receiver, in collecting the products.

The recipient is required to check that the packaging is unbroken or in any way damaged. If the packaging is broken or damaged the recipient is required to inspect the content with the delivery personnel. In the event that there are deficiencies, the recipient must immediately state a complaint with the delivery company where after Kit Couture Plc. will replace any products as soon as possible.

Furthermore, the recipient is obliged to make sure that the package contains the full order, and if that is not the case then immediately - or within eight days - to point this out to Kit Couture Plc. via email at hey@kitcouture.dk. The recipient cannot claim compensation for any delivered package, once the products have been used.


4. DELIVERY COSTS

Delivery within Denmark is done through GLS. The delivery costs for packages within Denmark are 35,00 DKK (pick-up shop) or 50,00 DKK (home delivery). If you purchase for more than 100 Euro (incl. sales tax) then the delivery is free (only in Denmark).

Delivery costs to any other countries beside Denmark is 7 Euro.

5. INVOICE

Invoices will be sent via email at the time of billing.


6. RETURNS / EXCHANGES

We want all our customers to be satisfied with their purchase from Kit Couture Plc. If you for some reason find that you are not satisfied with your purchase, then you are welcome to return them no later than 14 days after receiving the goods and get your money back.

If you wish to return your purchase you must do so in writing to within:

Kit Couture ApS
Frederiksberg Alle 42B
DK-1820 Frederiksberg C

Phone.: +45 3164 0200
E-mail: hey@kitcouture.dk

This needs to been done within the aforementioned 14 days, and the products also need to be returned within 30 days of receiving them.

If you return a product, you are responsible for the postage costs related to returning the products to Kit Couture Plc.


7. CONDITIONS FOR RETURNS

The right to return goods is only applicable if the products are returned in the same condition and amount. The right to withdraw your order is voided if you use the products in a way that diminishes the products retail value considerably.

Because the original packaging in some cases make up a substantial part of the value of the products, it means that the products cannot be considered returned in the same condition as received if the packaging is absent. Therefore always remember to save the packaging, until you are sure of your purchase.

If you have used the product beyond what is necessary to ascertain the nature and characteristics of said product or the way the product works, we reserve the right, in a specific assessment of each case, to reduce the repayment or completely deny any refund.

You can cancel a purchase, even though the product has been used. A product is only used, if it is used beyond what is possible by testing the product in our physical store.


8. DEADLINE FOR RETURN GOODS

Goods can be returned within 30 days of receiving a package.


9. RETURN INSTRUCTION

Any products should be sent to the following address:

Kit Couture ApS
Frederiksberg Alle 42B
DK-1820 Frederiksberg C

Phone: +45 3164 0200
E-mail: hey@kitcouture.dk

You have the option of canceling the purchase by refusing to accept the package. Remember to save your postage receipt as documentation that you have declined the package.


10. COSTS RELATED TO RETURNS

Costs related to returns falls to the customer to pay unless the return is due to an online error on the part of Kit Couture Plc’s website.


11. REFUNDS

The refunded amount is credited to the debit or credit card used at the time of the purchase when we have received the products and checked that they meets the requirements for returns. The amount is credited back to your bank account.


12. WARRANTY

When you shop at Kit Couture Plc. you have a 24 month warranty. This means that you can either have the product repaired, exchanged, money return or a price reduction, depending on the situation.

If the warranty is invoked then it is a requirement that the claim is valid and not due to misuse of the products or injurious behavior.

You can make claims on the warranty within a ‘reasonable’ amount of time after you have discovered the problem with the product. If the claim is made within two months of discovering the defect then the claim will always be considered timely.

If the claim is justified then we will refund any postage costs.

The products should be sent to:

Kit Couture Plc
Frederiksberg Alle 42B
DK-1820 Frederiksberg C

Phone: +45 3164 0200
E-mail: hey@kitcouture.dk

When returning a product we would ask you to please describe in as much detail as possible the issue. Please note that we do not accept packages where we are responsible for delivery costs.

Remember that the products should be sent back in proper packaging. You should also get a receipt for any postage costs, so we can refund you. We do not include a return label.


13. ERRORS

If you receive an erroneous or damaged package we will of course refund any delivery costs for both the original and the return delivery.

Please write an email to our customer service at hey@kitcouture.dk detailing any delivery costs as well as a bank account number to which we can refund costs. Remember to hold on to any receipts for postages as documentation for returning the package.

Packages sent to Kit Couture Plc. where we are liable for delivery costs will not be accepted.


14. CREDIT PERIOD, CREDIT CARDS

As soon as we receive your return package, we will refund any costs to your bank or credit card company. It can take a couple of weeks before the amount is available to you again.


15. COLOR AND SIZES

We do not assume responsibility for minor deviations in color or sizes to that of our website. This is not considered an online error from Kit Couture Plc.’s side and will not trigger any refund of the cost, either in the original shipping or by returning the products. Nor is guidance via e-mail about sizes etc. from Kit Couture Ltd., liable to be invoked as an online error on the part of Kit Couture Plc., and will not lead to reimbursement of transportation costs in the case of a possible replacement.


16. SECURITY AT PURCHASE

It is perfectly safe to shop with Kit Couture Plc. Our servers use an encryption technology called SSL (Secure Sockets Layer). This means that it is only our computers that can read the information on your credit card. When our security servers have received the information from your credit card, it is sent directly to the bank in encrypted form, and it will never be saved or stored with us.

Payment by debit or credit card is in accordance with laws and rules for online payment in Denmark. Once you have completed an online payment, you will receive an order confirmation via email. It is recommended that you save this email.

If a third person is misusing your credit card, you are not liable for the abuse, unless you have violated the rules for the use of debit or credit cards.


17. PRODUCT SPECIFICATIONS

Kit Couture Ltd. assumes no responsibility for consistency between our measurement and that of the customer. The stated weight and measurements on our site, are that of our suppliers or our designers' specifications. Should a product not live up to your expectations, our standard return policy applies, see. paragraf 8.


18. PERSONAL DATA POLICY

In order to shop at Kit Couture Plc. you must supply the following information:

* Name
* Address
* Phone number
* E-mail address

We record your personal information for the purpose of delivering goods to you. The personal information is registered with Kit Couture ApS and kept for five years after the trade, where after the information is deleted.

When collecting personal information through our website, we ensure that it always happens with your express consent, so that you are informed of exactly what information is collected and why.

The employees of Kit Couture Ltd. have access to the information recorded about you. The controller at Kit Couture Plc. is Kit Couture Plc.

We do not store customer information encrypted and we do not transmit customer data encrypted. Information provided to Kit Couture Aps is never disclosed or sold in any way to third parties, and we do not record any sensitive personal information.

If registered with Kit Couture Plc., you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Danish Privacy Act and all inquiries must be directed to Kit Couture Plc. via email hey@kitcouture.dk.

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www.kitcouture.dk uses cookies in order to optimize the website and its functionality, thus making the visit as easy as possible for you. You can always delete cookies from your computer. How you do that depends on your browser.

Log statistics
We use log statistics on www.kitcouture.dk, which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from - and where the site is exited, etc. Log statistics are solely for the purpose of optimizing www.kitcouture.dk.

If you have more questions, please feel free to contact us!

MY KIT

As soon as you have made a purchase with Kit Couture, we recommend that you become a part of ‘My KIT’ where you will have your own personal site with special benefits.

‘My KIT’ will soon allow you to get access to our interactive patterns, which you can use on your mobile or Ipad. You will also receive an invitation to special KIT events and many other exciting things.

We can’t wait to see you on ‘My KIT’!

 

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