WE'RE HERE TO HELP YOU!

Vores største ambition er, at du kommer godt i mål med dine projekter! Så vi vil gøre alt for at hjælpe dig videre, hvis du går i stå, uanset hvor i processen du befinder dig.

VORES EKSPERTER

Vi har eksperter inden for strik, hækling og broderi. Du kan få hjælp via af en række forskellige kanaler alt efter, hvad du har brug for.

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WE ARE HERE TO help YOU!

MAIL

We respond within 48 hours - often even quicker! Feel free to send your question, maybe including an image, which often makes it easier for us to identify the problem.

Send your email to hey@kitcouture.dk - and we will respond as quickly as possible.

VIDEO TUTORIALS

We have a series of video tutorials ranging from the most basic techniques to the more challenging ones.

You can find all our tutorials on YouTube here.

PHONE

You are always welcome to call us on weekdays from 10 am to 5 pm on +45 3164 0200.

If we are not able to pick up the phone, please feel free to leave us a voicemail - and we will return your call as quickly as possible.

PERSONAL GUIDANCE

You are always welcome to visit our store at Vesterbrogade 165 in Copenhagen and get personal guidance.

We can help you with everything from finding the perfect style for you to guiding you with a specific technique.

THE TYPICALLY ASKED QUESTIONS!

Do you offer free shipping?
We always pay for shipping if your order exceeds EUR 100,00 (only in Denmark)

Can I refund my purchase?
Yes, you can always return your order from Kit Couture within 30 days. Whether you wish to get a full refund or a voucher is entirely up to you!

Is everything I need to get started included in a kit?
Yes, it is. The only thing you have to have to add to your order optionally is knitting needles, crochet hooks, and inner cushions.

The reason for this is that many of our customers already have the required tools.

Why do I have to choose, e.g., knitting needles as an optional object?
There are two main reasons for this. Firstly, the individual customer’s tension might vary. Secondly, you might already have the required knitting needles.

Is it possible for me to get started on a project if I have never tried it before?
YES! It is of high importance to us to make understandable descriptions and offer various guides, to ensure that you successfully finish your craft. Of course, we recommend that you commence with one of our project, which is at the level ”Beginner”.

Can I leave something out of a kit?
No, the kit is sold as a package, making sure that you have everything you need for your unique craft. Though, adding tools to your kit is optional if you wish to do so.

Is it possible for me to see the yarn prior to purchasing?
Yes, you are always more than welcome to visit our flagship store, where all of our styles and yarns are displayed. Our address is Vesterbrogade 165, 1800 Frederiksberg.

Is it possible to buy patterns separately?
That is unfortunately, not possible! We sell our patterns and yarns as a kit, as we wish to make sure that you get the best possible result.

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MY KIT

As soon as you have made a purchase with Kit Couture, we recommend that you become a part of ‘MY KIT’, where you will have your own personal site with special benefits.

We can’t wait to see you on ‘MY KIT’!

 

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