Our biggest ambition is that you finish your projects well! Therefore we will do anything to help you go on, if you get stuck no matter where in the process you are.
We have experts for knitting, crochet, and embroidery. You can get help through different channels, depending on what you need.
We respond within 48 hours - often even quicker! Feel free to send your question, maybe including an image, which often makes it easier for us to identify the problem.
Send your email to firstname.lastname@example.org - and we will respond as quickly as possible.
We have a series of video tutorials ranging from the most basic techniques to the more challenging ones.
You can find all our tutorials on YouTube here.
You are always welcome to call us on weekdays from 10 am to 5 pm on +45 3164 0200.
If we are not able to pick up the phone, please feel free to leave us a voicemail - and we will return your call as quickly as possible.
You are always welcome to visit our store at Vesterbrogade 165 in Copenhagen and get personal guidance.
We can help you with everything from finding the perfect style for you to guiding you with a specific technique.
The first Thursday of each month we host our popular KIT NIHGTs!
At our KIT NIGHTs, you can get help with your kit purchased at Kit Couture. We can help with anything from getting started on a kit - to finishing up at the end.
If you don’t need any help, you are still more than welcome to join us for a nice evening with lots of knitting, crochet, and embroidery.
Our next KIT NIGHT takes place on:
Thursday, October 7th, from 5 pm to 8 pm.
There are limited spots to make sure that everyone gets the desired help.
So you sign up by sending a mail to email@example.com. Registrations are by the first-come, first-served principle.
We are looking forward to seeing you!
Team Kit Couture
Do you offer free shipping?
We always pay for shipping if your order exceeds EUR 100,00 (only in Denmark)
Can I exchange a kit or a ball of yarn?
Yes, you can exchange the entire kit if you have not commenced the project. If you have started on your kit and decide not to finish it, you are always welcome to exchange the unopened yarn, but not the rest of the kit, such as pattern, buttons, etc.
You must always remember your receipt or order confirmation if you wish to exchange or return a product.
Is everything I need to get started included in a kit?
Yes, it is. The only thing you have to have to add to your order optionally is knitting needles, crochet hooks, and inner cushions.
The reason for this is that many of our customers already have the required tools.
Why do I have to choose, e.g., knitting needles as an optional object?
There are two main reasons for this. Firstly, the individual customer’s tension might vary. Secondly, you might already have the required knitting needles.
Is it possible for me to get started on a project if I have never tried it before?
YES! It is of high importance to us to make understandable descriptions and offer various guides, to ensure that you successfully finish your craft. Of course, we recommend that you commence with one of our project, which is at the level ”Beginner”.
Can I leave something out of a kit?
No, the kit is sold as a package, making sure that you have everything you need for your unique craft. Though, adding tools to your kit is optional if you wish to do so.
Is it possible for me to see the yarn prior to purchasing?
Yes, you are always more than welcome to visit our flagship store, where all of our styles and yarns are displayed. Our address is Vesterbrogade 165, 1800 Frederiksberg.
Is it possible to buy patterns separately?
That is unfortunately, not possible! We sell our patterns and yarns as a kit, as we wish to make sure that you get the best possible result.
As soon as you have made a purchase with Kit Couture, we recommend that you become a part of ‘MY KIT’, where you will have your own personal site with special benefits.
We can’t wait to see you on ‘MY KIT’!
If you are already a member, you can log in here:Forkert brugernavn eller passsword Sign In Have you forgotton your password?